职位详情

5年以上Peoplesoft经验，熟悉Peoplesoft开发/调优/后台系统管理，有财务分销模块经验更佳，英文读写。KEY OBJECTIVE: Contribute to the profitability of Oracle Customer Services by providing technical support, business solution implementation and risk management, either on-site or through remote access, to assure the highest level of customer satisfaction. RESPONSIBILITIES:Develop and deliver proactive support services for customers including design reviews, defining architectural alternatives, operational audits, availability studies, risk assessment and product release planningProvide support, when required, to customer situations where complex problem diagnoses, analysis and resolution require special situation managementEnsure readiness for new product/feature introductionDeliver solutions to customers, debug for customers, and ensure product qualityDepending on experience level, may address complex and critical customer issues requiring high level of technical expertise and business acumenProvide pager/dial-in/on-site support to customer mission critical systems, to ensure customer systems/business stability and availabilityForming effective professional relationships with Oracle Technical Account Managers, Oracle Product Support and customer, at all levels, to ensure customer satisfaction with Oracle's products and support organization RELEVANT EXPERIENCE and TRAINING:B.A./B.S. in a technical field or equivalent experience requiredKnowledge on PeopleSoft HCM, FSCM or Campus SolutionsExperience on PeopleTools Development, e.g. AE, CI, IB, Query, SQR, BI PublisherFamiliar with different kinds of PeopleToolsSolid PeopleSoft Upgrade ExperienceKnowledge on Middleware, mainly Tuxedo and WebLogicKnowledge on various OS platforms especially Linux and UnixAble to handle Database Issues, mainly Oracle and SQL ServerAble to handle PeopleSoft or DB Performance Issue is a plusExperience on Stress Test Tool / PeopleSoft Test Framework is a plusSelf-motivated, able to work independently and under pressure